FREQUENTLY ASKED QUESTIONS
The catch is it’s a Wholesale Membership site. When you purchase the the membership and you get access to Wholesale prices. Usually, buying just one medium priced product saves more than what the membership costs.
BTW, Places like Costco, Sam’s Club, Amazon Prime are Memberships but you do not get Wholesale. You pay retail there in addition to the membership cost.
We are actually Wholesale.
Since we sell top brand items, we have to follow the Manufacturer’s policies. We are not allowed by the Manufacturer to show Wholesale Prices to the public. It’s called MAP. Minimum Advertised Price. Our membership fee funds this site and we do not make money on selling products. They are truly wholesale. The small fee for membership gives you access to huge savings you cannot get anywhere else.
Just don’t become a Wholesale Member and place an order. We offer $8.95 flat rate shipping and no tax to outside of California. Our Regular Discounted prices are often the same or better than Amazon and Ebay.
BUT!, When you become a member and you save a TON!
Please contact us asap via email to make a change. We will do our best to catch it, before it goes out the door. If it has already shipped, there is probably nothing we can do and it will be your responsibility to request a return.
Returns within 30 days are subject to a 15% restocking fee, provided the product is unused and in the original packaging. Electrical components that have not been installed may be subject to an additional 5% fee for testing. Electrical components that have been installed are not returnable. We reserve the right to refuse any item that is not in “as new” condition. The customer must pay shipping costs. We may change this policy at any time. In the event the error was ours, we will of course cover all shipping costs and there will be no other fees. Contact us for a return authorization number and shipping instructions.
Since many products on this site are very advanced, We highly recommend you use our Design Services to avoid ordering mistakes and costly returns. Although, this is a Professional paid service, the cost is often offsetted by our wholesale pricing on equipment.
Generally, orders received up to 6:00 am PST ships that same day. Otherwise, it’s the following business day.
We don’t ship weekends.
Most shipping is the most economical way. Packages which will go USPS in 3 day or First Class packages are shipped that way. Larger items are shipped UPS.
International items are individual to where they are going.
We use the cheapest method available. This is usually USPS 1-3 day Priority Mail and UPS for larger items. Other methods are available and expedited methods are quoted. Our cart system does not have every shipping method available to us (yet).
Everything we sell is new, unless otherwise noted.
All new items are covered under Manufacturers Warranty.